Our website care plans offer peace of mind, with the assurance of support and advice on an ongoing basis.

Whether your website is big or small, the reliability of your website can impact on your business’s reputation and the frustrations levels of your visitors. 

Finding your website unavailable or unbearably slow affects how your customers perceive you and can drive them away to look elsewhere.

We offer 3 website care plans:

1. Basic

Our Basic plan is perfect if you just need your website hosted and secure, and a little help every now and then.

2. Plus

Our Plus plan is perfect if you need your website securely hosted and more support and assistance with content management.

It includes all the website hosting, monitoring and security of our basic plan, as well as up to 1 hour per month to assist you with basic content management across the site.

Every quarter, we'll review your Google Analytics account to track your website's progress, and provide recommendations for the website based on our findings.

3. Ultimate

Our Ultimate plan is perfect if you need content added to your website on a regular basis, and would like the peace of mind of having this done for you.

It includes all of the Plus benefits plus UNLIMITED* small tasks to assist you managing the content on your website, and a monthly review of your Google Analytics account.

All Plans Include:

  • Website hosting, Server Maintenance and Backups
  • CMS Software Updates
  • SSL Certificate
  • Support and Content Updates
  • Monthly Google Report

New Zealand Website Hosting and Backups

We provide premium hosting for all our Silverstripe websites through our New Zealand based hosting partner in Auckland. 

We leave it to the experts - as well as top quality servers, the hosting company provides industry leading server management, support of the hosting platform, off-site backups and up-time monitoring so your website's availability is never something you (or we) have to worry about.

The geographical location of your website is one of the many signals that Google factors in when displaying search results.  Being based in New Zealand provides a performance gain - your website will be faster than if it was located somewhere across the world.

CMS Software updates

The biggest and most important element of maintaining a website is keeping the software up to date.

New versions of the Silverstripe CMS software and modules powering your website are regularly released, and include:

  • patches to security vulnerabilities
  • feature improvements, and
  • bug fixes

At least once a month we update your website so it is on the latest stable version of the Silverstripe CMS - minimising the chance of it being hacked or maliciously accessed.
(Extra charges may apply for 'major' upgrades, e.g Silverstripe 3 to Silverstripe 4)

SSL Certificate

SSL is the technology that encrypts information and allows it to be passed securely between the web server and your website.

Without an SSL certificate, information is send unencrypted, meaning that if it was intercepted that information could be read and used.

Google encourages all websites to utilise SSL, and provides incentives to do so, including a slight ranking boost, and removal of ‘Not Secure’ warnings in their Chrome browser.

SSL is implemented through the setup of an SSL certificate. The installation and renewal of SSL certificates is included with all of our website care plans.

Content Support

Successful websites are those which are updated regularly to provide fresh and interesting information for customers and search engines.

Keeping your website up to date can be time consuming and a little tedious. If you’re not doing it all the time, it can be difficult to remember how to make changes, and all too often becomes the last priority.

We know your website better than anyone because we built it (or have at least worked on it). For us, making website changes is quick and easy, and delegating to us gets the job done.

We include at least 1 small task or support request every month to help with any questions or quick changes to your website.

We also consider SEO best practice, and ensure any updates are optimised for Search Engines.

Working with us means your website will continue to drive attention and customers into your business at a fraction of the time and cost it would take to do it yourself. 

Monthly Google Report

You receive a custom monthly report of Google Analytics to show you an overview of how your website is performing.

Hints & Tips

The world of websites and Online Marketing is constantly evolving, and it can be difficult to know what you should and could be doing to market your business on the web. At least once a month, we send hints and tips that can be applied to your website and business with recommendations on how to improve your website and digital presence, useful tools and relevant industry news.

Available add-ons to your website care plan include:

  • Online Marketing
    Recommendations and execution of Online Marketing for your business
  • Adwords Support
    Monitoring and optimisation of your Adwords campaign
  • Consulting or Training sessions
    Get one-on-one support in person, on Skype or over the phone
  • Website Tune-ups
    We action the recommendations from a Health Check
  • Newsletter and Blog support
    Additional content support to send Newsletter and create blog posts

 

Our Website Care Plans

  • Basic
  • $57/month*
  • Our basic package for DIYers
  • Website Hosting
  • Daily Website Backups
  • All Software Updates
  • SSL Certificate
  • Google Analytics Report
  • Email Support
  • Response time: 1 Business Day
  • 1 Small Task or Support Request
  • Plus
  • $167/month*
  • Extra Content Support
  • Website Hosting
  • Daily Website Backups
  • All Software Updates
  • SSL Certificate
  • Quarterly Google Analytics Review and Recommendations
  • Email Support
  • Response time: 1 Business Day
  • 1 Hour Content Support
  • Ultimate
  • $577/month*
  • Unlimited** Small Tasks
  • Website Hosting
  • Daily Website Backups
  • All Software Updates
  • SSL Certificate
  • Monthy Google Analytics Review and Recommendations
  • Phone Support
  • Response time: 4-6 Hours
  • UNLIMITED** Small Tasks

Care plans are invoiced on a quarterly or annual basis

* Prices will vary with website size and extra complexity -
e.g. extra charges apply for large hosting plans, eCommerce, members areas and multi-sites

** Conditions apply 


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